Recent Files Latest from our file repository http://www.trchome.com/component/option,com_remository/Itemid,71/ Tue, 06 Jan 2009 17:54:34 +0100 FeedCreator 1.7.2 /components/com_remository/images/header.gif TRC - Market Research, Survey Analysis and Consulting :: File Repository http://www.trchome.com/component/option,com_remository/Itemid,71/ TRC - Market Research, Survey Analysis and Consulting Kramer - The Spin-off? (2006-10-09) http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,10/ The popularity of the TV sitcom "Seinfeld" and the imminent end of its run has generated much news and discussion. From a marketing persp... Mon, 09 Oct 2006 04:00:00 +0100 http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,10/ Improving Call Satisfaction (2006-10-09) http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,11/ A utility client wanted to improve the performance of their call center operations. Traditionally the call centers had been run from an inside-out ... Mon, 09 Oct 2006 04:00:00 +0100 http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,11/ Validating Satiscan: A Split Sample Approach (2006-09-20) http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,14/ Wed, 20 Sep 2006 04:00:00 +0100 http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,14/ Improving Claims Satisfaction (2006-09-15) http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,12/ A major insurance company was interested in improving client satisfaction with their claim handling operations. As a large company, they had ... Fri, 15 Sep 2006 04:00:00 +0100 http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,12/ Identifying Key Drivers of Brand Image (2006-09-15) http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,13/ As part of its brand management strategy, a major energy utility (ABC Company) wanted to measure its brand image and identify specific image attrib... Fri, 15 Sep 2006 04:00:00 +0100 http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,13/ An Alternative Method of Reporting Scores (2006-09-13) http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,4/ Though customer satisfaction evaluations are widely used, reporting of these scores has varied from one study to another. This is likely the result... Wed, 13 Sep 2006 04:00:00 +0100 http://www.trchome.com/component/option,com_remository/Itemid,71/func,fileinfo/id,4/