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Selected Lectures, Tutorials, Conference Presentations |
Edmund Kolodziej, Overcoming Inertia When Building a Customer Oriented Organization, AWWA Customer Services Conference & Exposition, March 2007
Rajan Sambandam and Edmund Kolodziej, Key Driver Analysis - How to Identify Drivers of Customer Satisfaction, Loyalty & Value,
Pre-Conference Workshop, EUCI Voice of the Customer Conference, Santa Fe, September 2006.
Maynard Robison, New Product Development in Insurance - Applying Two Quantitative Methods: Conjoint Analysis and Configurator,
Society of Insurance Research, Spring Workshop Series, Philadelphia, 2006
Edmund Kolodziej, Rick Weijo and Barbara Burke, Incorporating the Customer Perspective into Our Day-to-Day Business, AWWA Customer Services Conference & Exposition, 2006
Rajan Sambandam and Michael Sosnowski, Key Driver Analysis: A Critical Tool For Market Research, Tutorial seminar presented at Bose Corporation, Framingham, MA, 2006.
Edmund Kolodziej, Lynne Andreone and Henry Herbert, Customer Lifecycle Research: Making a Difference in a Competitive Market, EUCI Voice of the Customer Conference, Sept 2005
Maynard Robison, Getting Insurance Market Research Used, Society of Insurance Research, Spring Workshop Series: Putting Research into Motion,St Louis, 2004
Rajan Sambandam, Conjoint Analysis, A training course for the Unisys University division of the Unisys Corporation, Blue Bell, PA, September 2004.
Rajan Sambandam, Edmund Kolodziej, Tia Hensler and Filomena Gogel, Customer Satisfaction Standards for Utility Call Centers,
Results Workshop, presented with E SOURCE, Chicago, June 2002.
Maynard Robison and Michael Walsdorf, Market Segmentation: Uses and Methods, Society of Insurance Research, Annual Conference, Savannah, 2001
Vikki Wood, Rajan Sambandam and Edmund Kolodziej, Residential Peak Corps Market Study: An Application of Choice-Based Conjoint Analysis Using Hierarchical Bayes Estimation, International Energy Program Evaluation Conference Proceedings, Salt Lake City, UT, 2001.
Rajan Sambandam, Brian Ratchford and Vikas Mittal, Temporal Variation of Expectations, Performance and Overall Satisfaction: An Empirical Investigation, Proceedings of the 1997 Marketing Science Institute Conference, Berkeley, CA, 1997.
Rajan Sambandam , How to Develop and Implement Successful Patient Satisfaction Measurements, Tutorial at the 16th Annual Symposium on Healthcare Marketing, American Marketing Association, Boston, MA 1996.
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Conferences